Description
As a Senior Platform Engineer - Network Operations at Marks & Spencer, you will lead the day-to-day operation, availability, and stability of the M&S network platform.
Your responsibilities will include:
- Managing incident, problem, and change activities, providing technical leadership during escalated incidents and driving effective resolution and root cause analysis.
- Partnering with suppliers, service providers, and internal stakeholders to deliver service performance, governance, compliance, and operational excellence.
- Developing and improving operational processes, automation, monitoring, reporting, and KPI frameworks to enhance service quality and efficiency.
- Championing continuous improvement, identifying opportunities to strengthen reliability, security, resilience, and cost-effectiveness across the network estate.
To be successful in this role, you will need:
- Experience in enterprise network operations, including cloud, datacentre, WAN, LAN, wireless, and security technologies.
- Familiarity with ITIL processes, ITSM tooling, service management disciplines, and performance reporting.
- The ability to analyse complex technical issues, perform root cause analysis, and communicate solutions clearly to both technical and non-technical audiences.
- Experience working with partners and cross-functional teams, building strong relationships to deliver outcomes in complex environments.
- A collaborative and accountable approach, with an interest in continuous improvement, automation, security, and operational excellence.
Marks & Spencer offers a range of benefits, including:
- 20% colleague discount across all M&S products and many third-party brands.
- Competitive holiday entitlement with the potential to buy extra holiday days.
- Discretionary bonus schemes.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes.
- Amazing perks and discounts via our M&S Choices portal.
- Industry-leading parental, adoption, and neonatal policies.
- Access to a fantastic range of wellbeing support for all colleagues.
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