Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth.
Freshworks has a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions.
As a Business Development Manager DACH (m/f/d), you will work from our Berlin office, as this is an on-site role. You will manage a large volume of daily outbound interactions with prospective Freshworks customers via phone, email and other media channels. The goal is to raise interest level, qualify, educate and connect them with our sales teams in order to deliver regional revenue targets as an individual contributor.
Your responsibilities include:
- Developing and managing your lead pipeline by assessing, prioritizing and moving a large number of prospective clients simultaneously.
- Defining and executing on plans and meeting and exceeding your role-based goals.
- Engaging with senior managers on our marketing, sales and operations teams to design and execute campaigns.
- Helping to continuously improve our internal and external processes.
- Using resources effectively, including marketing, pre-sales and sales executives to meet your objectives.
- Becoming an advocate for our brand and an expert in customer service and CRM.
- Providing regular reporting of pipeline status and conducting forecasting exercises.
We are looking for someone with:
- A Bachelor's or Master's degree.
- Ideally, first experience in sales or business development, preferably in a similar role, or equivalent practical experience in other high-velocity sales environments. Cloud software sales experience is a plus.
- Experience with the DACH market.
- Fast-learning driven to action, passionate about sales, customer service, and CRM tools.
- Enthusiastic about helping and serving clients, a high level of goal and customer orientation, and self-motivation, charming with a friendly persistence, excellent written and verbal communication skills, strong team player, and collaborator.
- Ability to thrive in a fast-paced, globally dispersed work environment.
- Native level written and oral communication skills in German and fluency in English.