Description
As one of our Technician Specialists, you'll bring our distinctive John Lewis service to customers' doors, installing products like furniture, kitchen appliances, and sound systems as part of a 2-person delivery crew driving a 7.5-tonne vehicle.
You'll also coach and develop other delivery drivers in your team on home installations and customer service skills, acting as a role model for the great service John Lewis is known for.
In addition to your contractual pay, you'll receive Evening Premiums of £3.25 per hour for work between 18:00 - 22:00 and Night Premiums of £4.25 per hour for work between 22:00 - 06:00.
Key Benefits:
- 25% John Lewis & online discount (after 3 months)
- 20% Waitrose discount (after 3 months)
- Flexible working
- Equal parenthood leave
- Great progression and development opportunities
- Subsidised meals when out on deliveries
- Overtime opportunities
- Access to a strong workplace pension scheme
Key Responsibilities:
- Be an ambassador for the John Lewis brand with great customer service as your number one priority.
- Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
- Help load up your lorry with the day's deliveries working alongside the warehouse team.
- Demonstrate great respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers.
- Install products efficiently and quickly for our customers and demonstrate how they work once installed.
- Keep up to date with new products and technologies to help you perform your role at your best.
- Maintain a safe working environment.
Essential Skills/Experience:
- Previous experience of installation is required.
- Manual C1 UK driving licence (with a maximum of 6 points).
- DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card by the first day in the role and Tachograph Card.
- Previous experience driving a 7.5-tonne vehicle.
- Previous experience in a customer-facing role.
- Great verbal communication skills both over the phone and in person.
- Good understanding of technology.
Desirable Skills/Experience:
- Experience in-home delivery and installation of electrical and furniture products.
- Installation and disconnection of white goods.
- Experience with electrical installations (including integrated appliances) and TV Wall mounts.
- Able to evidence the skills, knowledge and ability to complete the replacement of domestic light liftings, accessories and cooking appliances.
- Assembly of a flat pack.