Description
We're Future, a global leader in specialist media. Our people bring our trusted brands to life, helping millions of people discover expert content that informs, inspires, and drives action.
You'll join our subscription division, driving strategic growth across iconic global brands like The Week, Kiplinger, and PC Gamer. Based in our London or Bath offices, our team turns customer data into commercial recommendations.
As Head of Subscription Analytics, you'll report to the Growth Marketing Director and manage the analytics agenda across our multi-brand subscription business. You'll translate customer, marketing, and financial datasets into clear commercial strategies, working closely with Marketing, Finance, BI, and Strategy teams to improve acquisition, retention, pricing, and profitability.
Your responsibilities will include:
- Overseeing subscription analytics across customer lifetime value, acquisition economics, churn, and pricing models
- Partnering with Marketing, Finance, and Strategy teams to connect customer metrics directly to revenue and profitability
- Building sophisticated commercial models in Excel or Google Sheets to guide strategic decisions
- Exploring large datasets with SQL and BigQuery to uncover actionable growth opportunities
- Mentoring and coaching analysts to strengthen their technical and strategic capabilities
- Presenting accessible commercial narratives and recommendations to senior stakeholders across UK and US markets
To succeed in this role, you'll need:
- Proven experience turning complex customer and financial data into strategic recommendations
- Practical understanding of subscription metrics, including customer lifetime value, cohort analysis, and retention rates
- Ability to break down ambiguous commercial challenges into clear analytical frameworks
- Experience communicating technical insights clearly to non-technical business partners
- Experience guiding, coaching, or managing analysts
- Familiarity with using AI tools to streamline analytical workflows
- Demonstrable experience in commercial, customer, or growth analytics
We offer:
- Uncapped leave
- Enhanced parental leave
- Discounted rates with Dental care and Private Medical care
- Bonus scheme
- Refer a friend scheme
- Well-being support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
- Salary sacrifice Pension scheme up to 5% match
- Free drinks and snacks in our offices