Description
At Ford Motor Company, we're transforming the future of transportation. As a Plant Vehicle Team Service Engineer at our Kansas City Assembly Plant, you'll play a critical role in ensuring our vehicles meet customer satisfaction and quality standards.
Job Summary: As a Plant Vehicle Team Service Engineer, you'll be responsible for proactively identifying service risks on our plant vehicle lines during launch and low-time-in-service phases. You'll work closely with dealers to enable them to fix vehicles correctly without Ford assistance.
Responsibilities:
- Identify product quality concerns during launch and low-time-in-service phases that pose a risk to customer satisfaction and warranty expenses.
- Review cases in JIRA/Automated Issues Management (AIMS) to assess concern severity, risk, and dealer capability to diagnose and repair service risks.
- Investigate Masked Codes and communicate with dealers as needed.
- Coordinate parts and software availability, publish awareness messages and technical service bulletins (TSBs), and spearhead preemptive service repair readiness actions.
- Collaborate with cross-functional teams, including engineering, manufacturing, and dealerships.
- Utilize data systems like GCQIS, QED, BSAQ, JIRA, and GSAR to identify potential service risks and track service concerns.
Qualifications:
- Bachelor's degree
- 5+ years of automotive service technical experience
- 5+ years of experience with problem-solving resolution, technical writing, and presentation skills
- 3+ years of Global 8D experience or green belt certification
- 3+ years of documented project or program management experience
Benefits:
- Immediate medical, dental, vision, and prescription drug coverage
- Paid parental leave, new parent ramp-up programs, and subsidized back-up child care
- Family building benefits, including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members
- Tuition assistance
- Generous vacation time, sick/personal time, and paid holidays
Salary:
- Salary grade 7: $86,600 - $144,900 per year
- Salary grade 8: $99,100 - $166,200 per year