Description
At Aviva Canada, we're seeking an experienced High-Net-Worth Property Claims Adjuster to deliver exceptional claims experience through expert claims handling, personalized service, and a strong commitment to client care.
Job Summary: Ovation is Aviva Canada's premier high-net-worth insurance program, providing specialized protection for clients with high-value homes, vehicles, collections, and other significant assets.
Key Responsibilities:
- Investigate and negotiate Ovation and RBC High New Worth / RBC Private Insurance property claims in accordance with Aviva's standard methodologies and handling procedures
- Analyze estimates, value of claims, negotiate, and settle claims accordingly
- Interpret and apply Aviva Ovation high net worth personal policy coverage related to the loss
- Communicate policy coverage and benefits to customers
- Maintain relationships with internal and external partners involved in management of customer claims
- Acquire and maintain appropriate provincial adjuster licenses and align with continuing education requirements – where required
- Be responsible for the customer relationship and outcomes on claims of varying quantum and complexity
- Determine when fieldwork is required and co-ordinate the field resource required as well handle the information coming from the tasks
- Ensure early identification and reaction to exposures, recovery opportunities during storm and disaster events
- Clear understanding of financial elements of the property claims function to ensure we remain financially strong and deliver year on year improvement in our business performance
- Maintain the accuracy and integrity of data collected in Aviva systems
- Identify and report on any suspicions of fraud or financial irregularities in line with existing internal and external requirements and procedures
- Continuous improvement of customer experience/outcomes, indemnity and expense excellence
- Measured demonstration of relevant Regulatory and Legislative compliance
Requirements:
- Minimum 4+ years of first party claims handling experience focusing on Property Claims
- Adjusting licenses for Atlantic provinces is an asset
- Preference will be given to candidates with prior high net worth/VIP or specialty market claims experience
- Experience using Guidewire ClaimCenter, Xactanalysis, Edjuster, Mitchell (Auto)
- CIP or FCIP Industry designation or other relevant professional insurance qualification
- University Degree or College Diploma or equivalent Property technical work experience
- Superior technical competence in Personal insurance
- Basic property claims scoping and estimating understanding/knowledge
- Strong verbal and written communication skills – ability to communicate respectfully and compassionately and listen effectively
- Computer proficiency; Excel, Word, PowerPoint, Outlook
- Superior analytical, problem-solving and decision-making skills
- Bilingualism in a second language is considered an asset
- Adjusting licenses for Quebec considered an asset
What you'll get:
- The salary band for this position ranges from $60,000 to $80,000
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
- Hybrid flexible work model
- Outstanding career development opportunities
- We'll support your professional development education
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
- Corporate wellness programs to support our employees' physical and mental health