Description
The Senior Principle Owner – Observability owns GSK's enterprise observability platform as a product. This is a techno-functional role that sets the product vision, owns and orders the backlog, and is hands-on enough to configure BindPlane and OpenTelemetry pipelines, write parsing rules, script ingestion utilities, build Grafana dashboards, and debug issues.
The role leads the platform's back-end migration from self-managed Prometheus/Mimir and Elastic SaaS to Google Cloud Observability. The goal is to deliver a platform that teams adopt by choice, with features such as onboarding through golden templates, SLOs that reflect business needs, and alerting that cuts noise.
Key responsibilities:
- Platform ownership – Run observability.gsk.com as a product with a clear vision, roadmap, SLOs, capacity plan, run-cost model, and lifecycle.
- Google migration – Deliver the back-end migration from Prometheus/Mimir and Elastic SaaS to Google Cloud Observability.
- Reliability – Achieve 99.9% availability for tier-1 platforms.
- Telemetry pipelines and data quality – Own how telemetry reaches the platform.
- Architecture and scaling – Partner with the Observability/Platform Architect on how the platform scales.
- AI-powered observability for business teams – Offer AI in observability as a product that R&D, Manufacturing, Supply, and Commercial teams use directly.
- Everything as code, secure by default – Manage collector configs, parsers, log sinks, alert policies, dashboards, and access in Git through IaC.
- Observability templates and developer experience – Build reusable OTel instrumentation templates, BindPlane configs, parsers, and Grafana dashboard packs.
- Leadership – Set standards, review designs and code, and mentor engineers.
Requirements:
- 15 years of experience, with 12+ years in platform, infrastructure, or software engineering.
- 5+ years owning a production platform end-to-end at enterprise scale.
- Hands-on experience with Google Cloud Observability, Prometheus/Mimir, Elastic, Grafana, OpenTelemetry, and BindPlane.
- Strong Python skills, plus Go or PowerShell.
- Experience with Terraform, Ansible, and GitOps workflows.
- Production experience in GCP and Azure.
- Kubernetes fundamentals.
- Identity, secrets management, and least privilege.
Nice to have:
- AI in observability.
- AIOps and event correlation.
- OpenTelemetry at scale.
- Regulated delivery.
- Market awareness of SaaS observability platforms.