Description
Cigna Healthcare is seeking an Administrative Supervisor to lead and develop administrative operations teams to deliver consistent, efficient, and customer-focused services.
As an Administrative Supervisor, you’ll oversee day-to-day operations, balance workloads and resources, and use operational insights to improve productivity, quality, and service levels.
Responsibilities:
- Lead your team to achieve agreed productivity, quality, service, and customer satisfaction outcomes through effective workload, inventory, capacity, and priority management.
- Develop employees through recruitment, onboarding, regular check-ins, coaching, feedback, performance management, training, goal setting, and career-development discussions.
- Lead operational and technology-enabled change, building employee readiness through clear communication, coaching, and training while addressing adoption barriers.
- Use management reporting, operational data, and business insights to identify risks, guide decisions, optimize resources, and improve service delivery.
- Strengthen relationships with internal and external stakeholders across locations to support coordinated service delivery and operational improvement initiatives.
- Resolve operational escalations through root-cause analysis and corrective action, while identifying and escalating quality issues, operational risks, and control gaps in line with applicable policies and procedures.
- Promote continuous improvement, automation, and technology-enabled solutions, monitor adoption and operational outcomes, support team engagement activities, and manage any allocated budget responsibly.
Requirements:
- A bachelor’s degree or equivalent relevant professional experience.
- Experience in an operational, administrative, or customer/service environment, including a minimum of 2 years experience leading and supervising teams.
- Experience managing productivity, quality, and service-delivery KPIs, together with strong planning, workload-management, and prioritization skills.
- Strong analytical and problem-solving skills, with the ability to interpret operational data, translate findings into action, and manage operational escalations.
- Experience supporting process improvement and organizational change, including the ability to lead teams through uncertainty and evolving ways of working.
- Experience with continuous improvement, automation, or operational transformation initiatives.
- Strong stakeholder-management, influencing, written, and verbal communication skills, with fluency in English and the ability to engage teams across different locations and cultures.
Benefits:
- Competitive compensation package.
- Multicultural and hybrid working environment.
- Private Medical Insurance and Employee Wellbeing Benefits.
- Continuous Development Program.