Description
We are seeking a high-performing and dynamic Billing Operations Analyst to join our Finance Team at Pleo. This role is a unique opportunity to actively support the business to reach new milestones, focusing on people growth and teamwork.
Key Responsibilities:
- Review, approve, and process credit note requests.
- Review contracts and account setup accuracy as needed.
- Provide timely and professional answers to internal billing questions, including escalations.
- Guide GTM and other teams on billing best practices.
- Reissue invoices.
- Create and maintain Standard Operating Procedures (SOPs).
- Process refunds.
- Drive internal projects from concept to completion.
- Complete Month-End Close activities as required.
Requirements:
- 1+ year of experience in a Finance/Accounting/Operations related field, with basic knowledge of Internal Accounting Standards (IFRS).
- Advanced Excel skills, including formulas and analyzing data via pivot tables; SQL knowledge is a plus.
- Ability to work independently to drive workload and identify areas of opportunity.
- Experience troubleshooting and/or answering complex customer queries in a timely and professional manner.
- Previous experience with Billing systems and ERP systems is desirable.
- Proactive and curious approach to work.
Benefits:
- Own Pleo card for expenses.
- Catered meals or lunch allowance.
- Comprehensive private healthcare.
- 25 days of holiday + public holidays.
- Option to purchase 5 additional days of holiday through a salary sacrifice.
- Free mental health and well-being support via MyndUp.
- Paid parental leave.