Description
At Bupa, our purpose is simple, helping people live longer, healthier, happier lives and making a better world.
As a Reception and Administrator at our Milton Keynes Health Centre, you'll be the face of Bupa, providing a warm welcome and outstanding support to every customer who visits the clinic. You'll play a vital role in ensuring the smooth day to day operation of the centre, delivering exceptional customer service while providing efficient administrative support to our clinical teams.
This is a fast-paced and varied role where no two days are the same. You'll manage reception duties, coordinate appointments, support customer journeys from arrival through to departure, handle administration tasks and help ensure the highest standards of service are maintained throughout the centre.
You'll help us make health happen by:
- Greeting and welcoming customers, ensuring they receive a professional and positive experience throughout their visit.
- Managing customer enquiries via telephone, email and in person, providing timely and accurate information.
- Supporting the booking, amendment and rescheduling of appointments using internal systems.
- Preparing customer documentation, appointment packs and consent forms where required.
- Processing payments, invoices, credit notes and other financial administration accurately.
- Managing customer records and ensuring information is maintained to a high standard.
- Supporting the administration of customer reports and results within agreed service levels.
- Monitoring stock levels and ordering supplies when needed.
- Working closely with clinical and operational colleagues to ensure outstanding customer service is delivered at every stage of the customer journey.
- Supporting operational compliance, quality standards, clinical governance requirements and audit activity.
Key Skills / Qualifications needed for this role:
- Previous administrative experience, ideally within a healthcare, medical or customer-focused environment.
- Strong customer service experience with a genuine passion for helping people.
- Excellent verbal and written communication skills.
- Strong organisational and time management abilities, with the capability to prioritise workload effectively.
- Good IT skills, including experience using Microsoft Office applications.
- Ability to work collaboratively within a team environment.
- Flexible and adaptable approach to changing priorities.
- GCSE level education or equivalent.
Benefits
- 25 days holiday, increasing through length of service, with the option to buy and sell leave.
- Bupa health insurance as a benefit in kind.
- Enhanced pension plan and life insurance.
- Access to our wellbeing and employee support programmes.
- A supportive team environment with opportunities to learn and develop.