Description
Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed.
As a Partner Operations Manager, you'll own the operational strategy and execution for a portfolio of high-value banking and fintech partners on Wise Platform , driving continuous improvement in how payment solutions are delivered, so partners stay operationally stable and ready to grow.
Responsibilities:
- Owning the operational strategy: You set and drive the strategy behind improving operational performance and volume retention for your partner portfolio , continuously improving how payment solutions are delivered, in close partnership with the Account Management team.
- Executing cross-functionally: You put that strategy into action day-to-day, working with Wise operational teams plus product, tech, legal, compliance, implementation, and business development to keep partners stable and unlock growth.
Key responsibilities include:
- Co-own revenue retention, operational performance, and relationships for Enterprise platform partners
- Leading operational initiatives with internal teams to unblock growth opportunities
- Driving operational performance analysis and working to smooth out operations for partners in your portfolio
- Addressing operational concerns on the partnership as the final escalation point
- Proposing solutions for partners looking to improve their operational state and supporting them through execution
- Partnering with Account Managers to drive retention targets
- Using data insights to track performance, proactively addressing risks, and implementing initiatives that improve key retention metrics
- Owning operational success plans and data-driven business reviews
- Advocating for partner needs by providing feedback to internal teams and influencing product roadmaps
- Optimizing internal and external processes using data-driven insights
- Developing trusted relationships with senior stakeholders at partner organizations
Qualifications:
- At least 2+ years in operations and experience working with enterprise clients or large companies
- Experience driving projects to improve operational success metrics and SLAs
- Strong problem-solving capabilities
- Data-driven decision-maker with the ability to collect, analyze, and interpret large datasets
- Strong stakeholder management skills
- Technical fluency – understanding APIs, webhooks, and system integrations
- Exceptional communication skills
- Autonomous and adaptable – comfortable working independently in a fast-paced environment
Nice to have:
- Payments/banking experience
- Comprehensive understanding of Correspondent banking product and solutions
- Experience working directly with Tier 1 or Tier 2 banks or large fintechs
- Familiarity with regulatory frameworks affecting cross-border payments and banking operations
- Experience leading technical onboarding or implementation projects for complex payment systems