Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.
As a Banking Operations Manager, you will be helping create an entirely new network for the world's money. For everyone, everywhere.
The Banking Operations Management team currently has 7 managers, supported by the BOM Function Lead and project management support. The team is based across Singapore, São Paulo, Austin, Budapest, and Tallinn. This role will add a third APAC BOM in Hyderabad to support the scale and complexity of the region.
Here's how you'll contribute:
- Own operational relationships with key global banking partners, including regular performance reviews, escalations, and action follow-up.
- Drive partner performance by monitoring speed, reliability, incidents, service level agreement (SLA) gaps, risk signals, fees, and avoidable operational costs.
- Translate complex internal problems into partner improvement plans, making sure issues have owners, next steps, timelines, escalation paths, and expected outcomes.
- Hold partner banks accountable for operational commitments, including SLA performance, incident resolution, responsiveness, and long-term fixes.
- Support incident and post-incident corrective action follow-through for issues caused by or involving partner banks.
- Build operational visibility across Wise by improving shared partner records, documentation, and reporting around partner performance and relationship management.
- Work with Banking, Finance, Legal, risk and controls, and banking governance teams on partner fees, losses, contract/SLA discussions, controls, and regulatory expectations.
- Help regional and internal teams work more effectively with banking partners by sharing context, best practices, and clear operating routines.
Qualifications:
- 5+ years of experience in banking operations, payment operations, partner/vendor management, risk management, operational excellence, or a similar field.
- Understanding of payment operations and banking partner relationships.
- Highly data-driven, with the ability to investigate issues, form a clear hypothesis, size the impact, and build an evidence-based case for action.
- Strong stakeholder management and influencing skills.
- Comfortable having difficult conversations and holding partners or internal teams accountable.
- Ability to operate in ambiguity, prioritize across a broad portfolio, and move work forward without waiting for perfect instructions.
- Clear and concise communication, especially when translating complex operational issues for different audiences.
- Strong ownership mindset, good judgment under pressure, and a practical approach to solving problems.
- Care about controls, documentation, and operational resilience.
Nice-to-haves:
- Experience working directly with banks, payment schemes, correspondent banking, or high-volume payment infrastructure.
- Experience running operational reviews, quarterly business reviews, or service reviews with banks, vendors, or strategic B2B partners.
- Experience with SLA management, contract discussions, liability, fee reconciliation, or cost recovery.
- Experience in Treasury Operations, liquidity, safeguarding, financial risk, or operational risk.
- Experience with SQL, Looker, Tableau, or other data tools.
- Experience working across global teams, time zones, and senior stakeholder groups.
- Additional language skills relevant to global banking partner management.