Description
As a Customer Experience Manager at Sainsbury's Supermarkets Ltd, you will be responsible for taking ownership of the overall customer experience across the store. You will ensure that the store delivers on its customer commitments, manage the front-end checkout operation, and oversee the petrol station if applicable.
You will also be responsible for people management, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate. At times, you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.
The ideal candidate will have previous line management responsibilities in a fast-paced, operational environment, and a track record of delivering exceptional customer experiences. You will be someone who is truly obsessed with customers and service, and coaches a team to do the same.
Key responsibilities include:
- Taking responsibility for the overall customer experience across the store
- Managing the front-end checkout operation
- Managing operations in the petrol station (if applicable)
- People management, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate
- Assuming overall responsibility for running the store at times
The salary for this role will be dependent upon your experience as well as the store size, complexity, and location, but starts from £36,450. Benefits include a discount card, annual bonus scheme, free food and hot drinks, generous holiday entitlement, pension matching, and more.