Description
The Pharmacy Performance & Governance Officer plays a key role in supporting the effective governance, performance management, and continuous improvement of KFM's Outpatient Pharmacy service.
Working closely with the Outpatient Pharmacy Management Team, the post holder will coordinate governance and assurance processes, monitor performance against key objectives, contracts, and service standards, and support the delivery of quality improvement initiatives.
The role is responsible for maintaining governance records, risk registers, performance dashboards, and management information, ensuring that risks, compliance requirements, and actions are effectively monitored and reported.
The successful candidate will work collaboratively with stakeholders across KFM, King's College Hospital, and external partners to support safe, efficient, and high-quality pharmacy services while driving operational performance and continuous improvement.
Key Responsibilities:
- Coordinate governance, performance, and project management processes across the Outpatient Pharmacy service.
- Monitor and report on Key Performance Indicators (KPIs), Service Level Agreements (SLAs), contractual requirements, and operational performance measures.
- Produce and maintain performance reports, dashboards, and management information.
- Coordinate governance meetings, forums, and working groups, including agenda preparation, minute-taking, action tracking, and follow-up.
- Maintain governance records, risk registers, action logs, and decision logs.
- Support audits, reviews, and assurance activities.
- Analyse operational and performance data to identify trends, risks, and opportunities for improvement.
- Support service developments, business improvement programmes, and operational change initiatives.
- Produce reports, presentations, briefing papers, and governance documentation for internal and external stakeholders.
- Provide administrative and coordination support to the Pharmacy Senior Management Team.
Requirements:
- Educated to degree level or equivalent relevant experience.
- Experience supporting governance, performance management, business support, or operational coordination functions.
- Experience producing reports, presentations, dashboards, and performance information.
- Strong organisational and administrative skills with the ability to manage multiple priorities.
- Experience organising meetings, preparing agendas, taking minutes, and managing actions.
- Excellent analytical, reporting, and communication skills.
- Strong stakeholder engagement and relationship-building abilities.
- Proficiency in Microsoft 365 applications, particularly Excel, PowerPoint, Teams, and SharePoint.
- A proactive, solution-focused approach with strong attention to detail.
What We Offer:
- Hybrid working arrangements dependent on business needs.
- Opportunity to contribute to high-quality patient services.
- Professional development and career progression opportunities.
- A collaborative and supportive team environment.
- The opportunity to make a meaningful impact within a growing and innovative healthcare organisation.