Senior Information Technology Associate

IOM is seeking a Senior Information Technology Associate to work in Kabul, Afghanistan. The successful candidate will be responsible for providing technical support, assessment, and recommendations in a complex network environment based on Cisco and Microsoft infrastructure for the whole Mission.

Responsibilities:

• Monitor all ICT support, security, and compliance issues are addressed in an efficient, timely, and professional manner.
• Provide technical support, assessment, and recommendations in a complex network environment based on Cisco and Microsoft infrastructure for the whole Mission.
• Provide remote support to all IOM Afghanistan sub-offices and conduct onsite visits when necessary.
• Assist in coordinating complex problem solving and support in a hybrid cloud environment.
• Support and assist users using Windows 11, Microsoft 365, Exchange Online, SharePoint Online, and the Organization’s corporate applications such as Oracle, Meraki platforms, and related systems.
• Maintain IT inventory for the Mission; provide guidance on technical equipment specifications, evaluation, IT service asset and configuration management compliance.
• Maintain locally hosted services including DHCP and print services.
• Verify that all computers and devices are updated regularly and maintained in line with ICT security standards, including endpoint protection and device compliance requirements.
• Monitor office compliance with ICT security policies, procedures, standards, and applicable IOM Global ICT guidelines.
• Apply security protocols and standards, and maintain all mission LAN/WAN equipment including Cisco/Meraki firewalls, switches, wireless access points, and related network security components.
• Maintain, and monitor network connectivity for the Mission and IOM Kabul accommodation, ensuring VPN and internet connectivity are operational with minimal downtime.
• Administer account lifecycle processes using One Identity / Infosec, supporting appropriate access provisioning, changes, and deactivation in line with security and compliance requirements.
• Supervise and coordinate the work of ICT associates in the field locations, including work planning, task allocation, technical guidance and ensuring compliance with ICT operational and security standards.
• Support implementation and monitoring of IT security controls including MFA, RADIUS, Microsoft Endpoint Protection, BitLocker, Intune, Meraki security configuration, and standard security policies as applicable.
• Provide training to users on corporate and standard applications, ICT security awareness, and new applications implemented by the Mission or Organization.
• Prepare reports, documentation, and SOPs related to ICT operations, infrastructure, security, compliance, user support, and service activities when necessary.
• Perform any other tasks within the incumbent’s capacity as requested by the Information Technology Officer.

Qualifications:

• Bachelor’s degree in Computer Science, Information Management Systems, Information Security, or a related field from an accredited academic institution with four years of relevant professional experience; or
• School diploma with a minimum of six years of relevant professional experience.
• Professional certifications in Security, Microsoft, and Cisco technologies would be a distinct advantage.
• Extensive experience and wide-ranging knowledge in Information Management and Communications Technology.
• Administration and implementation of IT infrastructure solutions in a multi-site environment, including support of medium to large-scale WAN/LAN technologies, on-premises servers, cloud-based resources, and applications.
• Support and troubleshooting of ICT equipment hardware and software, including corporate and commercial applications from multiple platforms and operating systems.
• Experience in identity lifecycle administration is an advantage.
• IT security implementation experience including MFA, RADIUS, Microsoft Endpoint Protection, BitLocker, Intune, and standard security policies.
• Knowledge of TCP/IP networking, firewalls, routers, switches, VPN, network security, and telecommunications technologies including hosted telephony, and mobile communications.
• Experience with Windows Server platforms and Active Directory domain environments.
• Experience in IT Service Asset and Configuration Management, including monitoring, inventory applications, and compliance processes.
• Experience with SharePoint and related Microsoft 365 technologies, including automation and application development with Power Automate, Power Apps, and report generation using Power BI.
• Knowledge of Meraki security configuration is a distinct advantage.
• Knowledge of latest technological developments in Information Technology, Information Systems, and Information Security.
• Prior work experience with IOM or the UN System is an advantage.

Skills:

• Relevant technical knowledge related to daily operation and troubleshooting of WAN/LAN network equipment, devices, services, and security controls to ensure corporate connectivity, monitoring, and high uptime.
• Ability to work in a fast-paced, multi-location environment, including coordination across multiple teams, functions, and organizations, often outside standard working hours.
• Effective resource management skills, strategic and creative thinking, and strong organizational ability.
• Strong proficiency with Microsoft 365 collaboration tools, including Word, Excel, PowerPoint, MS Project, Visio, Teams, SharePoint, and OneDrive.
• Ability to prioritize tasks, manage competing operational and compliance requirements, and apply an effective problem-solving approach.
• Ability to work in a cross-divisional team and quickly understand IOM business processes.

Languages:

• For all Applicants, fluency in English is required (oral and written).
• Working knowledge of Pashto or Dari is required.
• Fluency in all national language(s) are highly advantages.