Description
We are seeking a Patient Pathway Navigator to join our dynamic team in the Oncology Department of the Royal Free for a 12-month secondment cover. The successful candidate will be an integral member of the Clinical/Admin team, providing cohesive and efficient administrative support, attending team meetings, MDTs, and clinics.
Key responsibilities include:
- General administrative duties such as faxing, filing correspondence, photocopying, and distributing mail
- Reviewing actions and instructions from the transcription service
- Supporting the team with telephone calls and enquiries
- Processing requests from clinicians for clinic changes, cancellations, and creations
- Responding to requests from clinicians to type up urgent letters
- Ensuring patient demographics and contact details are kept up to date on Cerner
- Using computerised tracking systems appropriately
- Phoning patients to provide instructions, reminders, and information
- Attending and participating in meetings relevant to the role
- Providing patient navigation services for satellite and off-site locations
The ideal candidate will have:
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology
- English and Maths at GCSE level or equivalent
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Ability to work without direct supervision
- Teamwork and ability to develop strong collaborative working relationships
The salary for this position is £34,186 to £37,389 per annum, inclusive of HCAS.