Description
Join Salesforce as an Agentforce Activation Specialist and be at the forefront of AI-driven customer success. As part of the Agentforce and Data 360 activation team, you will work with customers to prove the path to production, build their capability to sustain and expand it, and hand off cleanly.
Responsibilities:
- Prove the path to production , Partner with customers to shape use cases that deliver measurable business value, then define a credible, executable path to a production-grade agent with active usage.
- Optimize underperforming agents , When live agents aren't driving value, diagnose what's broken , instructions, grounding, topics, evaluation , and fine-tune to improve accuracy, adoption, and business impact.
- Drive production readiness , Lead grounding and evaluation, guardrails, observability, and runbooks ("trust-by-design") so agents earn approval and sustain usage.
- Build customer capability , Provide hands-on guidance and capability development so customers can run, harden, and expand independently.
- Serve as the expert overlay , Unblock decisions, align stakeholders, and drive coordinated C360 orchestration with clean handoffs to FDE, Professional Services, partners, and Success.
- Close the ATR → NCR gap , Accelerate adoption and consumption ramp on agents that are live but not yet scaling.
- Chart the expansion roadmap , Define the "what's next" plan: next-best agent, sequencing, dependencies, and the adoption and consumption path that makes expansion inevitable.
- Scale what works , Document winning patterns, equip Regulated Industries teams, and feed learnings back to Product and AI SMEs.
Requirements:
- B.S. Computer Science, Software Engineering, MIS
- Knowledge of related applications, relational databases, and ERP technologies
- Solid oral, written, presentation, collaboration and interpersonal communication skills
- Ability to work as part of a team to solve technical problems in varied political environments
- Minimum of 4 years of professional experience
Nice to Have:
- Salesforce Certifications
- Experience working as an architect, solution engineer, implementation architect or developer in a customer facing role that provided differentiated software technology solutions