Description
We are seeking an experienced Night Receptionist to join our team at Soho Farmhouse Ibiza.
Soho Farmhouse Ibiza is set in a working olive grove and offers a range of amenities including bedrooms, an outdoor pool, a holistic wellness experience, and an organic kitchen garden restaurant and bar.
As a Night Receptionist, you will be responsible for checking in members and hotel guests, handling various inquiries, and managing payments and cash transactions.
Key responsibilities include:
- Welcoming members and guests in a hospitable manner
- Managing shift breakdown and financial inquiries
- Acting as the primary point of contact for members, guests, and staff
- Performing concierge duties such as booking cars, tickets, and restaurant reservations
- Handling incoming emails and inquiries
- Maintaining knowledge of room types, locations, and layouts
- Communicating with all departments daily to stay updated on operations and changes
- Delegating tasks to valet and luggage storage staff
- Understanding hotel policies on reservations and no-shows
- Preparing expected arrival lists and updating member and guest profiles
- Building positive relationships with members and guests
- Communicating feedback to the management team
Requirements:
- Up to 2 years' experience in a busy high-profile venue
- Strong attention to detail
- Excellent customer service skills
- Organised and reliable
- Problem-solving skills and conflict resolution abilities
- Multitasking and fast-paced environment experience
- Fluency in English and Spanish (other languages are highly valued)
We offer competitive compensation packages, including nutritious meals whilst on shift and continuous training to develop your skills.