Description
We are seeking an experienced Night Porter to join our team at Soho Farmhouse in Chipping Norton. The role involves ensuring our guests and members receive the best possible experience from the moment they arrive on site. You will be the face of our organisation, providing direct contact with people and showcasing excellent host talents.
As a Night Porter, you will be responsible for:
- Welcoming guests and assisting with luggage on arrival and departure
- Escorting guests to rooms and providing a warm introduction to the House when required
- Supporting Front of House with guest requests and general assistance
- Maintaining cleanliness and organisation of luggage and vehicles
- Assisting with deliveries, room moves, and internal requests as needed
- Conducting regular checks of public areas, reporting any issues or hazards
- Supporting other departments during busy periods to ensure smooth operations
- Representing Soho House standards, values, and service style at all times
In return for your hard work, we offer:
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 year's continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
To be successful in this role, you will need:
- Previous experience in a porter, hospitality, or guest-facing role (up to 2 years' experience in a busy high-profile venue)
- Natural flair for first-class service
- Good communication skills and ability to work as part of a team
- Reliability, punctuality, and a strong work ethic
- Willingness to work flexible hours, including weekends and public holidays
- Ability to handle feedback to achieve member satisfaction
- Ability to multitask and work in a fast-paced environment
- Ability to understand and follow written and verbal instructions
- Full driving licence and be over 21 years of age