Description
We are seeking a Private Customer Consultant to join our team in Germany. You will work in a modern, digital, and hybrid work environment, providing personalised advice to private customers through various channels.
Your tasks:
- Provide tailored advice to private customers via digital media (phone, video consultation, co-browsing, and email) on topics such as accounts, services, personal loans, and precautionary products.
- Take responsibility for a pool of customers, acquire new customers for the digital private customer segment, and continuously develop customer relationships.
- Identify needs using standardised consulting processes and refer customers to specialised areas when necessary.
- Conduct high-quality consultations over the phone and provide excellent customer service.
- Actively contribute to the team, support colleagues, and share expertise.
- Assist in the induction of new employees and take on deputy tasks in daily control.
Requirements:
- Banking or comparable qualification.
- Expertise in digital consulting, sales of personal loans, and precautionary products.
- Proficiency in using digital media (telephone, video consultation, screen sharing).
- In-depth knowledge of personal loans, IDD certification, and regulatory requirements.
- Strong communication and sales skills.
Benefits:
- Flexible working hours and a secure employment contract.
- Comprehensive benefits package, including health and wellness programs, financial security, and social networking opportunities.
- The position is available in full-time and part-time.
We offer a wide range of benefits that cover all your professional and personal needs.