Description
We are seeking an Infrastructure Operations Technician to join our team in Aguadilla, Puerto Rico. As a hybrid role, you will work on average 2 days per week from an HPE office.
Job Description:
You will be responsible for monitoring and maintaining compute, storage, virtualization, and network infrastructure to ensure high service availability. You will troubleshoot, resolve, and escalate incidents in a timely manner while supporting 24x7 operational activities. Additionally, you will install and support data center and lab infrastructure, including hardware deployment, cabling, power, and connectivity.
Responsibilities:
- Monitor and maintain compute, storage, virtualization, and network infrastructure to ensure high service availability.
- Troubleshoot, resolve, and escalate incidents in a timely manner while supporting 24x7 operational activities.
- Install and support data center and lab infrastructure, including hardware deployment, cabling, power, and connectivity.
- Execute operational procedures, approved automation workflows, and infrastructure maintenance tasks.
- Collaborate with engineering, security, networking, and application teams to maintain stable and secure services.
Education and Experience Required:
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum 2 years of experience in infrastructure operations, systems administration, technical support, or a related IT role.
Preferred Qualifications:
- Experience supporting virtualized environments and enterprise infrastructure platforms.
- Experience working in a 24x7 operations or service support environment.
Knowledge and Skills:
- VMware, Hyper-V, KVM, or similar virtualization technologies.
- Infrastructure monitoring and incident management tools.
- Systems administration across compute, storage, and operating systems.
- Troubleshooting, documentation, and operational support practices.
- Automation tools such as Ansible, PowerShell, Python, or Bash.
What We Can Offer You:
- Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
- Personal & Professional Development: We invest in your career because the better you are, the better we all are.
- Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness.