Description
We’re Workday, a leading AI platform for managing people, money, and agents. We're seeking a Principal Managing Partner to cultivate deep and long-term relationships with our most strategic clients.
The Principal Managing Partner will lead and coordinate Workday’s efforts across all lines of business, orchestrating a unified approach to deliver outstanding customer experiences and ensure long-term partnership success.
Responsibilities:
- Nurture C-level relationships, fostering strong connections with key executives
- Champion customer success, serving as the primary advocate for customer needs
- Drive strategic alignment, collaborating with customers and internal teams to develop and implement multi-year strategic roadmaps
- Orchestrate cross-functional collaboration, ensuring flawless communication and a cohesive customer experience
- Facilitate executive engagement, arranging and participating in executive-level interactions
- Uncover growth opportunities, proactively identifying expansion opportunities
- Champion innovation, collaborating with Product teams to explore innovative solutions
- Ensure operational excellence, coordinating the seamless execution of ongoing engagements
Key Objectives:
- Cultivate deep and enduring relationships with C-level executives and their direct reports
- Craft and implement strategic roadmaps that drive customer success and Workday growth
- Foster a culture of proactive customer advocacy and outstanding service delivery
- Expand Workday's footprint within accounts through strategic upsell and cross-sell opportunities
- Position Workday as a trusted strategic partner and innovation collaborator
Requirements:
- 8+ years of experience in large account management, leading account and delivery teams for software vendors or global SIs
- 5+ years of experience in consulting or professional services, preferably with enterprise software solutions
- Proven track record of building and maintaining strong C-level relationships
- Deep understanding of the UK Government's digital transformation agenda and experience working with public sector organisations
Our Approach to Flexible Work: We offer a flexible work arrangement, combining in-person time and remote work. We spend at least half (50%) of our time each quarter in the office or in the field with customers, prospects, and partners.