Description
Join the Salesforce Data 360 and Agentforce Support team as a highly skilled technical engineer, providing premium customer experiences for Data 360 and Agentforce products. As the first point of contact for customers, you will develop and maintain technical expertise, demonstrate analytical and problem-solving skills, and provide feature explanations and best practices.
Responsibilities:
- Developing and maintaining technical expertise in Salesforce Data 360 and Agentforce
- Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise
- Providing feature explanation and best practices
- Managing customer expectations and the customer experience to maximize customer satisfaction
- Actively maintaining and participating in job-related training activities
- Demonstrating the ability to research, document, and prioritize customer issues
- Multitasking and performing effectively under pressure
- Creating and curating knowledge content
Requirements:
- Demonstrated skill in software customer support or software customer service in a customer-facing role
- Experience with web technologies including HTML, JavaScript, CSS, or APEX
- Experience with Salesforce and/or CRM applications and other cloud-based technologies preferred
- API / programming experience
- Big data experience
- Experience with Database concepts, Data management (RDBMS), and SQL
- Salesforce Developer, Agentforce, Data 360 Certification is a plus
- Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies
- US Citizenship to support specific customers
- Bilingual Portuguese, French or Spanish language proficiency is a plus!
Benefits:
- Time off programs
- Medical, dental, vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
The typical base salary range for this position is $80,900 - $150,300 annually.