Description
The purpose of this role is to establish and nurture profitable partnerships with both corporate and individual clients, acting as a bridge between the bank's offerings and clients' needs.
Accountabilities
- Management of client relationships to identify clients' financial goals, challenges, and risk tolerance.
- Research and understanding of the client's industry trends, regulatory landscape, and competitive environment.
- Design of customised solutions that address the client's specific needs and objectives.
- Communication of the value proposition of proposed solutions and negotiation of terms.
- Provision of guidance to clients to support their financial decisions.
- Assessment of financial, legal, and operational risks associated with client relationships.
- Documentation of all client interactions, transactions, and agreements.
- Monitoring of client satisfaction, revenue generated, and other relevant metrics.
Director Expectations
- Manage a business function, providing significant input to function-wide strategic initiatives.
- Lead a large team or sub-function, embedding a performance culture aligned to the values of the business.
- Provide expert advice to senior functional management and committees.
- Manage, coordinate, and enable resourcing, budgeting, and policy creation for a significant sub-function.
- Foster and guide compliance, ensuring regulations are observed.
- Demonstrate extensive knowledge of how the function integrates with the business division/Group.
- Maintain broad and comprehensive knowledge of industry theories and practices.
- Use interpretative thinking and advanced analytical skills to solve problems and design solutions.
- Exercise management authority to make significant decisions and certain strategic decisions or recommendations.
- Negotiate with and influence stakeholders at a senior level.
- Act as principal contact point for key clients and counterparts in other functions/business divisions.
All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.