Description
Salesforce is seeking a Success Manager to partner with customers and guide them to accelerate business value and return from their investment with Salesforce.
The Success Manager will demonstrate deep business, industry, and product knowledge to specialize in one or more lines of business, a specific cloud or industry.
Responsibilities:
- Use our Customer Success Methodology to understand customer goals, assess their capabilities, and provide recommendations
- Develop an understanding and knowledge of customers' Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds
- Guide customers on organizational strategy, governance, and organizational change standard processes
- Demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap
- Proactively identify risks to customers achieving their stated business goals and work with the account team to build a risk mitigation plan
- Produce and implement a comprehensive adoption path showing the current state, target future state with a timeline, and an underlying enablement plan
- Deliver business value and innovation to customers' businesses
- Build and cultivate executive-level relationships with customers' IT and business executive leadership, sponsors, and decision-makers
- Work with the account team and Salesforce Executives to help customers work towards their goals
- Recommend additional Salesforce services and advisory experts needed to drive success
- Proactively communicate technical product changes, degradations, outages, end of life, and other relevant updates
Requirements:
- Experienced professional with 7-10 years of relevant industry expertise
- In-depth knowledge in one or more lines of business (LoBs) - a specific cloud or industry
- Strong consulting skills and confirmed results working as a Trusted Advisor to drive business value for customers
- Ability to drive effective and influential conversations at the C-level
Nice to Have:
- Solid understanding of Salesforce product and platform features, capabilities, and best use
- Ability to articulate the importance and value of Governance to Business and IT executives
- Good understanding of enterprise architecture principles
- Ability to quickly grasp and clearly explain technological and business concepts
- Serve as a trusted advisor, with a deep curiosity to understand customers, their motivations, and needs
What We Offer:
- Unleash Your Potential with Salesforce benefits and resources to support work-life balance