Description
We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience. At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, and prioritize safety and quality in everything we do.
As an Operations Supervisor, you will be a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.
Essential Functions:
- Management:
- Work effectively with store management and store crews
- Supervise the store's crew through assigning, directing, and following up on all activities
- Effectively communicate information both to and from store management and crews
- Customer Service:
- Assist customers with their questions, problems, and complaints
- Promote CVS customer service culture
- Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
- Provide colleagues with personalized customer service feedback and coaching
- Maintain customer/patient confidentiality
- Merchandise/Presentation:
- Price merchandise
- Stock shelves
- Support the planning, execution, and display of weekly, promotional, and seasonal merchandise
- Support the planning, execution, and maintenance of off-shelf merchandise
Required Qualifications:
- Deductive reasoning ability, analytical skills, and computer skills
- Advanced communication skills, supervision, and influencing skills
- Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Preferred Qualifications:
- Experience as a retail supervisor
Education:
- High School diploma or equivalent preferred but not required
Anticipated Weekly Hours:
- 15
Time Type:
- Part-time
Pay Range:
- $20.05 - $29.05
Benefits:
- This part-time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well-being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.