Description
We are looking for a Cluster Manager - Sales to oversee onboarding and account management activities for Swiggy Dineout, India's largest dining out platform.
Role Summary The role holder will manage a team on the ground, meeting top accounts, resolving queries, and reviewing team performance.
Responsibilities
- Account & Partner Relationship Management:
- Discuss P&L with top restaurant partners to identify performance opportunities
- Structure commercial understanding between accounts and Swiggy
- Articulate insights to help partners take corrective actions for growth
- Meet competitor's top accounts to gather insights and propose countermeasures
- Data Interpretation & Performance Management:
- Track daily sales meetings and weekly performance of accounts
- Analyze reasons for growth or decline and build plans to improve
- Track daily performance of key metrics such as Ads RPO
- Team Management:
- Present plans of action to the team with timelines and key parameters
- Ensure team implements initiatives to meet revenue targets
- Engage with the team to communicate expectations and coach on best practices
- Interaction with Stakeholders:
- Interact with partner support, sales operations, and finance teams
Functional Competencies
- Understand Dine Out offerings and growth levers
- Knowledge of basic metrics such as operating hours, Ads RPO, and Commission Revenue per order
- Familiarity with data dashboards such as CMS/PowerBi/Compass/Salesmate
- Understanding of Conversion Funnel
Qualifications
- Graduate with 4-6 years of field sales experience
- Fluency in local language and working knowledge of English
- Experience with e-commerce activities and online marketing channels
- Strong communication and leadership skills