Description
We are looking for a friendly Patient Liaison Officer to join our patient-focused surgery. You will work in a fast-paced environment with an established team, with plenty of opportunities for growth.
Main duties of the job:
- Assist in keeping patient records accurate and up to date by scanning and attaching paper documents to electronic records.
- Work in the reception area, welcoming patients, treating them courteously, with dignity and respect.
- Help patients by dealing with requests or questions in a polite, professional, and efficient manner.
- Enable patients to access healthcare, directing them to appointments with appropriate members of the practice team or outside services.
- Book, change, and cancel appointments in person or over the telephone.
- Answer patients' general queries.
- Take telephone calls and messages, liaising with clinical and administrative staff, hospitals, etc.
- Telephone patients in the evening to inform them about prescriptions, to move/book or rebook appointments, or gather personal data in a sensitive manner.
- Register patients, ensuring that information is checked and documented accurately.
- Ensure that an adequate supply of stationery is available in the consulting rooms and the reception area.
- General use of the computer with patient details, making appointments, recording information, etc.
- General administration involving patient records, audits, etc., as required.
About us: The Vicarage Lane Surgery is a welcoming GP practice serving over 10,000 patients in the heart of Stratford, East London. We are a friendly, dedicated team who always put our patients first.
Benefits:
- No specific benefits mentioned.
Requirements:
- GCSE grade A to C in English and Maths.
- Qualified to NVQ level 2 in Health and Social Care.
- GP Surgery experience desirable.