Description
Organizations everywhere struggle with the costs and complexities of software solutions. Freshworks offers a different approach, building uncomplicated service software that delivers exceptional customer and employee experiences.
As a Deal Desk Strategist, you will own Deal Desk support for larger and more strategic deals in your assigned region, embedded directly with assigned Account Executives (AEs). Your responsibilities will include:
- Proactively initiating deal strategy conversations with sellers ahead of key milestones
- Documenting the sequence of events required to close each assigned deal and tracking progress against it
- Participating in regular cadence meetings with account teams to support deal velocity from inception to closure
- Structuring and documenting deals, including order form updates
- Securing required internal approvals and coordinating with Legal on standard contract terms and redlines
- Joining customer calls when needed to clarify deal terms and help remove friction to close
- Responding to account teams' deal-related questions and providing playbook guidance for common deal scenarios
- Supporting quarter-end and month-end close periods, including occasional after-hours availability during peak windows
- Contributing to team targets on deal cycle time, approval turnaround, accuracy, and Sales satisfaction
To qualify, you will need:
- 8-10 years of relevant experience in Deal Desk, Sales Operations, Revenue Operations, or a similar deal-support function
- Experience supporting AEs directly on deals of varying complexity, including exposure to enterprise or larger accounts
- Working knowledge of contract structuring, order forms, and standard commercial and pricing terms
- Comfort coordinating with Legal on redlines, with good judgment for recognizing when to escalate non-standard terms
- Clear written and verbal communication skills, including comfort joining customer calls when needed
- Ability to manage multiple concurrent deals under deadline pressure, particularly during close periods
- A detail-oriented, process-driven approach to documentation and approvals