Description
The COA and eCOA Licensing Manager is a high-impact, remote-friendly leadership role at the intersection of clinical outcomes, technology, and client delivery.
This position leads the end-to-end execution of COA (Clinical Outcome Assessment) and eCOA licensing services for global clinical studies, serving as a trusted subject matter expert for clients and internal stakeholders alike.
In this role, the Licensing Manager combines deep expertise in COA/eCOA licensing, managed services, and technology-enabled delivery with strong client engagement and people leadership.
Essential Functions
- Leads the end-to-end delivery of COA and eCOA licensing services across client engagements, leveraging expert knowledge of IQVIA products, licensing processes, and managed services models.
- Acts as a subject matter expert for COA/eCOA licensing activities, including license identification, permissions, fee negotiation coordination, contract execution support, and ongoing study support.
- Identifies opportunities for additional COA, eCOA, and related services within existing client accounts and makes decisions independently within defined parameters.
- Ensures delivery of high-quality licensing and technical services by modeling adherence to quality, compliance, and documentation standards, and reinforcing best practices across the team.
- Manages and oversees all licensing service activities performed by Associate Delivery Consultants and Delivery Consultants, including task coordination, prioritization, and issue resolution.
- Proactively identifies risks or issues related to licensing timelines, data availability, or vendor dependencies, ensuring appropriate mitigation and remediation plans are in place.
- Maintains deep technical and operational knowledge of COA/eCOA licensing processes and supported applications, ensuring team readiness through ongoing knowledge sharing and training.
- Provides structured feedback from client experiences to product management, clinical outcomes, and professional services teams to support continuous improvement of processes, tools, and offerings.
- Leads project management activities, including coordination with internal stakeholders and client study teams, timeline management, and cost tracking.
- Supports financial activities as needed, including licensing cost estimation, proposal inputs, invoicing coordination, and revenue tracking.
- Participates in sales, proposal development, and client presentations related to COA/eCOA licensing services, while supporting ongoing account and study delivery activities.
Qualifications
- Bachelor’s degree in Computer Science, Life Sciences, Clinical Research, a related field, or equivalent relevant experience.
- Familiarity with eCOA platforms and clinical trial technology implementations.
- Experience with COA and/or eCOA licensing, clinical study support, or related managed services delivery.
- Experience in CRO, life sciences, healthcare, or pharmaceutical development environments.
- Demonstrated experience leading complex client engagements or projects with limited supervision.
- Strong understanding of quality, compliance, and documentation requirements in regulated environments.
- Proven ability to lead, mentor, and coordinate cross-functional or junior team members.
- Excellent problem-solving, organizational, and client-facing communication skills.