Description
We are currently recruiting Bank Outpatients Administrators to join our Patient Support Centre based in Seaham. This role is offered on a zero-hours (bank) contract, with shifts provided on a flexible, ad-hoc basis to support service demand, including cover for busy periods, annual leave, and sickness absence.
The successful candidate will provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP). They will manage the telephone lines in an effective and timely manner, provide and maintain an efficient diary for all outpatient clinics, and process patient referral letters and appointment letters.
Responsibilities:
- Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP)
- Manage the telephone lines in an effective and timely manner
- Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics
- Manage and process patient referral letters and any associated documentation
- Process patient appointment letters and any associated documentation
- Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter
Essential Criteria:
- Excellent verbal communication skills
- Ability to remain calm, professional, and focused under pressure
- Strong organisational skills with the ability to prioritise and multitask effectively
- High level of attention to detail
- IT literate, with confidence in learning new systems
- Commitment to confidentiality and information governance standards
Desirable Criteria:
- Previous experience in call centre environment
- Experience working within a hospital or healthcare setting
- Familiarity with Microsoft Office applications, including Word, Outlook, and Excel
Benefits:
- Weekly pay
- Competitive bank rates
- Free on-site parking
- Access to the Spire Healthcare Pension Scheme
- Blue Light Card discounts
- Additional SmartSpending discounts via Spire for You
- Access to wellbeing and support services via Spire for You
- Free DBS check
- Full induction and mandatory training
- Ongoing support from Spire’s dedicated Resourcing Team
- Opportunities for further training and progression into permanent roles