Description
As a Business Specialist, you will provide business insights through analysing, forecasting, reporting, and monitoring commercial information to support business improvement programs.
You will be part of an iconic Australian brand with a global presence, working in a team that prioritises well-being and choice.
Key Responsibilities
- Agile product ownership: backlog input, coordinating feature teams, pilots, and phased rollout
- Software development lifecycle and release management
- ITIL-aligned change, planned outage, and incident communication
- Business readiness and organisational change management
- Continuous improvement intake and governance
- Product ownership of a geospatial platform modernisation
- Running improvement initiatives across multiple stakeholders
- Producing training and support materials
- Presenting system changes to operational leadership and business forums
About You
- Bachelor degree in Information Systems, Information Technology, or a related discipline
- Gathering and analysing business requirements
- Pre-release testing and quality assurance
- Managing releases and communicating changes
- Coordinating application licences and user access
Desirable
- Product ownership or business analysis certification
- ITIL Foundation
Industry Knowledge and Experience
- 3+ years in an ICT business analysis, business systems, or product role
- Experience in telecommunications, utilities, or field service operations
- Understanding of how field technicians work and how system changes affect day-to-day operational work
Systems, Tools, and Technologies
- Field workforce management, scheduling, and mobile technician applications
- Esri ArcGIS, including ArcGIS Field Maps
- Network mapping and records applications
- Microsoft 365, including Teams, SharePoint, and PowerPoint
- Delivery and backlog tools such as Jira and Confluence