Description
Join us and help build the future of entertainment!
As a Customer Experience Associate at Sandbox VR, you will be responsible for creating unforgettable guest moments. This includes greeting guests with energy and inviting them into an exciting, welcoming environment. You will guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up. Additionally, you will proactively share offers (F&B, repeat visits, gift cards) to boost engagement.
To succeed in this role, you must be a Tech & Experience Expert. This means mastering our proprietary tech and keeping gear calibrated. You will troubleshoot issues smoothly and provide real-time, light-hearted updates to guests. You will also communicate with management and tech support when issues arise, clearly and quickly.
In addition to these responsibilities, you will keep things running smoothly by maintaining a spotless, high-energy store that meets Sandbox VR standards. You will sanitize gear thoroughly and display materials/gift cards to brand expectations. You will prepare iPads, body trackers, and gear before and after every session.
We are looking for someone who is egoless & coachable, adaptable & proactive, team-focused, reliable, and physically able. Weekend availability is required. Experience in retail/hospitality is preferred.
Benefits include paid sick time + 401(k) match, commuter benefits (transit + parking), referral bonuses + employee discounts, free VR sessions + guest review bonus.