Description
The Service Delivery Manager provides operational leadership across Respiratory and Sleep Medicine services, ensuring safe, effective and patient-centred care.
Working with clinical and corporate teams, the post holder will oversee day-to-day service delivery, performance, workforce and resources across inpatient, outpatient, diagnostic and community pathways.
The role will drive operational performance against RTT, diagnostics, cancer and DM01 standards, supporting service recovery, pathway improvement and transformation.
Using data and performance intelligence, the post holder will identify risks, implement improvements and enhance patient access and outcomes.
The post holder will contribute to business planning, financial management, governance and quality improvement, acting as a key link between clinical, operational and corporate teams to deliver sustainable improvements in performance, efficiency and patient experience.
Main duties of the job
- Lead the day-to-day operational management of Respiratory and Sleep Medicine services.
- Monitor and improve performance against RTT, diagnostics, cancer, and other key access targets.
- Work with clinical and multidisciplinary teams to deliver safe, effective, and patient-centred care.
- Lead service improvement, pathway redesign, and transformation projects.
- Manage service capacity, workforce planning, and resource utilisation.
- Support budget management and identification of efficiency opportunities.
- Produce performance reports, business cases, and operational updates.
- Investigate and manage risks, incidents, complaints, and governance actions.
- Build strong relationships with clinicians, managers, corporate teams, and external partners.
- Contribute to the strategic development and future sustainability of Respiratory and Sleep Medicine services.
Benefits
- Career development
- Flexible working
- Wellbeing
- Staff recognition scheme
- Optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities