Description
As a Brand Sponsored Partner, you will feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers.
You will work with your colleagues, the Brand and Team Manager to generate sales and improve the experience for our customers.
Alongside the great service and experiences you provide to our customers, you will deliver exceptional shop standards through displays, stock availability and general cleanliness.
Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour.
Key Responsibilities
- Delivering excellent and market-leading customer experiences.
- Putting the customer at the heart of everything by proactively acknowledging them and taking the time to identify their needs and expectations.
- Ensuring every customer has the opportunity to engage directly with the John Lewis brand and the Brand you support through personalised and social marketing.
- Being aware of your best sellers and sales performance to help drive promotions and newness such as seasonal changes.
- Helping to create and supporting marketing events to drive footfall and secure new customers.
- Maximising productivity by offering ideas for continuous improvements.
Essential skills/experience you'll need
- Basic IT literacy skills.
- Strong communication skills.
Desirable skills/experience you may have
- Experience of working in a customer-facing role is welcomed but not essential.
We will train you in all you need to know so that you can perform at your best, every day.