Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
The Operations Manager is a member of the Store Management team and plays a crucial role in driving store execution and performance while building consumer loyalty to CVS/pharmacy through excellent customer service.
Responsibilities
- Overall store management, supervision, and policy implementation
- Sales and inventory management
- Employee staffing, training, and development
- Financial management
- Customer service leadership
Essential Functions
- Management: Lead others, work effectively with store crews, supervise and direct activities of the store's crew, and communicate effectively with store crew and supervisors.
- Customer Service: Assist customers with their questions, problems, and complaints, and promote CVS customer service culture.
Requirements
- Deductive reasoning ability, advanced analytical skills, and computer skills.
- Advanced communication skills, leadership, supervision, and influencing skills.
- Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Preferred Qualifications
- Experience as a retail manager or supervisor.
Education
- High School diploma or equivalent preferred but not required.
Benefits
- Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.