Description
We are seeking an experienced and inspirational Team Manager to lead our Support and Wellbeing Service for older residents living in sheltered housing and community-based good neighbour schemes.
The Team Manager will report to the Head of Service and provide leadership to Hub Coordinators and Support and Wellbeing Officers. The successful candidate will be responsible for driving service performance, monitoring key performance indicators, managing complaints, overseeing support planning and risk management, and ensuring the service meets recognised quality standards.
The role offers an excellent opportunity to shape service delivery, lead continuous improvement initiatives, and contribute to strategic planning across Housing Management.
Key responsibilities include:
- Providing leadership to Hub Coordinators and Support and Wellbeing Officers
- Driving service performance and monitoring key performance indicators
- Managing complaints and overseeing support planning and risk management
- Ensuring the service meets recognised quality standards
- Leading continuous improvement initiatives and contributing to strategic planning
The Team Manager will join a dedicated and passionate team committed to improving outcomes for older people across the borough. The team works closely with Hub Coordinators, Support and Wellbeing Officers, Housing colleagues, health professionals, social care partners, and community organisations to deliver responsive support services that help residents remain safe, independent, and connected to their communities.
The ideal candidate will have substantial experience of managing teams within a housing, support, health, or social care environment and a proven ability to lead staff to deliver against challenging performance targets. Excellent written and verbal communication skills, the ability to influence a wide range of stakeholders, and produce high-quality reports are essential.
We are particularly interested in candidates who can demonstrate experience of managing complex workloads, developing and reviewing policies and procedures, interpreting legislation and guidance, implementing service improvements, and leading organisational change.
A strong understanding of the health and social care agenda for older people, the ability to translate legislation into practical action, and the ability to think strategically while remaining hands-on and operational when required are also necessary.
In return, we offer a salary of GBP 53,919 - 57,150 per year, a leave entitlement of up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme, and a range of discount schemes across leisure and culture.