Description
Make a difference as a TRICARE Beneficiary Services Representative (BSR) floater with Leidos at Camp Humphreys, S. Korea.
As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).
Responsibilities:
- Travel 25-75% of the time based on need for coverage within the Pacific region (Guam, Japan, and South Korea)
- Verify benefits and enrollment via systems like Defense Online Enrollment System (DOES) and MHS Genesis
- Process Primary Care Manager (PCM) changes following Military Treatment Facility (MTF) guidelines
- Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone
- Provide basic claims status updates and support
- Lead informational sessions for various events
- Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems
- Evaluate the level of assistance needed and refer or escalate complex issues as needed
- Comply with all HIPAA regulations and maintain confidentiality of Protected Health Information (PHI)
- Assist with remote support, train new team members, and other duties as assigned
Requirements:
- High school diploma or GED, or equivalent years of experience
- U.S. Citizenship
- Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
- Eligible to obtain Invited Contractor 700-19 SOFA designation for employment in South Korea
- Able to provide proof of ordinary residency in the United States
- 3+ years of customer service experience
- Willing and able to travel to multiple sites 25-75% of the time
Preferred Qualifications:
- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
- Work background in U.S. military healthcare delivery system or civilian managed care, medical or clinical environment, MHS Genesis or civilian healthcare systems, medical claims
- SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD
Benefits:
- Annual salary: $34,500
Note: Candidates are solely responsible for all relocation-related expenses incurred at their own risk and the TRICARE Overseas Program does not reimburse any incurred housing, cost of living, or expenses while residing in Japan to include relocating back to the US.