Product Specialist / Platform Engineer

We are seeking a Product Specialist / Platform Engineer to join our Digital Solutions team, responsible for the strategy, governance, enablement, and operational management of our enterprise collaboration and content-management technologies.

As a Product Specialist / Platform Engineer for Atlassian Confluence Cloud, you will combine product ownership with hands-on platform engineering. You will translate stakeholder and operational requirements into secure, supportable platform solutions while directly configuring, administering, testing, and troubleshooting the service.

Key Responsibilities

• Serve as the Digital Workplace Product Specialist and technical SME for Atlassian Confluence Cloud.
• Gather business, user, support, and control requirements and translate them into prioritized platform solutions.
• Manage backlog priorities, enhancement requests, risks, dependencies, roadmap inputs, and vendor follow-ups.
• Partner with Aladdin stakeholders and other firmwide users to improve usability, supportability, governance, and service value.
• Collaborate with internal teams to define Day 2 operating processes, service measures, ownership boundaries, and continuous-improvement priorities.
• Configure and administer Confluence Cloud spaces, permissions, groups, roles, workflows, security settings, and tenant-level controls.
• Own hands-on configuration across Atlassian Administration, Confluence Cloud, Atlassian Guard, SSO, SAML, SCIM, and Microsoft Entra ID integrations.
• Evaluate, configure, administer, upgrade, and troubleshoot Atlassian Marketplace apps and third-party integrations.
• Perform root-cause analysis, testing, remediation, and vendor escalation for platform, access, integration, and configuration issues.
• Maintain technical standards, configuration baselines, runbooks, support procedures, knowledge articles, and operational evidence.

Requirements

• Five or more years of enterprise Confluence administration, platform engineering, or comparable SaaS application ownership experience.
• Deep hands-on Confluence Cloud configuration experience across spaces, permissions, groups, roles, administrative settings, and troubleshooting.
• Experience translating business and operational requirements into technical designs, platform configurations, testing approaches, and durable processes.
• Hands-on experience evaluating, implementing, administering, upgrading, and troubleshooting Atlassian Marketplace apps and integrations.
• Experience supporting Confluence Cloud migrations, including validation, testing, cutover, knowledge transfer, hypercare, or post-migration stabilization.
• Working knowledge of identity and access management, SSO, SAML, SCIM, Microsoft Entra ID, and group-based access controls.
• Experience diagnosing platform issues, performing root-cause analysis, and coordinating escalations with Atlassian and third-party vendors.
• Strong documentation, analytical, communication, prioritization, and cross-functional stakeholder-management skills.
• Ability to work independently across global product, engineering, security, support, vendor, and business teams.

Benefits

• Strong retirement plan
• Tuition reimbursement
• Comprehensive healthcare
• Support for working parents
• Flexible Time Off (FTO)