Description
We are seeking a professional and customer-focused Bank Receptionist to join our friendly and experienced team at Spire Manchester Hospital. This is a flexible, zero-hours position that will provide additional support to the department when required. As a Bank Receptionist, you will be the first point of contact for patients, consultants, and visitors, providing a warm and professional welcome while delivering an efficient administrative service and maintaining confidentiality at all times.
Working hours
- Flexible shifts on a zero-hours basis
- Shifts may be scheduled Monday to Friday between 7:30am and 8:00pm
- Occasional weekend working will be required
- Flexibility to cover the needs of the department, including holidays and absences, is essential
Duties and responsibilities
- Welcoming, registering, and directing patients, consultants, and visitors in a warm and professional manner
- Admitting and discharging patients in accordance with hospital procedures
- Operating the hospital switchboard and responding to calls and enquiries promptly
- Entering inpatient and day-case bookings accurately onto the hospital's systems
- Maintaining admission lists and liaising with clinical colleagues regarding patient admissions
- Processing patient charges and collecting payment information accurately and securely
- Completing general reception and administrative duties, including issuing visitor badges and arranging taxis
- Ensuring reception areas remain clean, organised, and presentable
- Maintaining the confidentiality of patient, consultant, and colleague information
Who we're looking for
- Previous experience in a reception, administration, or customer-facing role
- Excellent communication and customer service skills
- A confident and professional telephone manner
- Good IT skills, including experience using Microsoft Office
- Strong attention to detail and a methodical approach to work
- The ability to work independently and as part of a busy team
- A professional and discreet approach when handling sensitive information
- The flexibility to work a variety of shifts, sometimes at short notice
- Previous reception experience within healthcare would be advantageous but is not essential
Benefits
- Bank colleagues are paid weekly
- Competitive rates for bank colleagues who work on a flexible basis
- Free onsite car park, saving an average of £50 per month
- Access to Spire Healthcare pension
- Free uniform
- Free DBS
- Full induction, including mandatory training updates
- Opportunities for further training and progression into permanent posts
- Knowledge, support, and guidance through your recruitment journey from Spire's specialist Resourcing Team