Description
Salesforce is seeking a Client Director to own the end-to-end relationship with a Tier 1 banking customer, selling the entire Salesforce Customer 360 platform.
As a Client Director at Salesforce, you will build trusted relationships with C-suite and senior business and technology leaders across the bank's business lines, helping them realise measurable value from their Salesforce investment.
Responsibilities:
- Act as the executive owner of the Salesforce relationship, building and maintaining senior relationships across the bank's business lines, technology, data, risk and procurement functions
- Own and deliver a multi-year strategic account plan that grows Annual Contract Value (ACV) through expansion, upsell, cross-sell and new business within the account
- Map the organisation in depth, including stakeholders, budgets, buying centres and whitespace across divisions
- Lead complex, multi-threaded sales cycles in parallel. Orchestrate Sales Engineers, Industry Advisors, Professional Services, Customer Success, Executives and Partners as one account team
- Position Salesforce as a strategic partner in the bank's digital, data and AI transformation agenda, connecting our solutions to measurable outcomes such as customer experience, operational efficiency, growth and risk
- Navigate the bank's regulatory, security, governance and procurement processes, and build the business case for large, multi-year investments
- Work with the bank's System Integrators and strategic partners to extend reach and ensure customer success
- Partner with Customer Success to drive adoption, renewals and advocacy
Requirements:
- A proven track record of quota-carrying, enterprise technology direct sales, ideally as a Client Director, Strategic AE or equivalent, with experience of single-account or named-account ownership
- Experience managing long, complex sales cycles with large deal values and many senior stakeholders
- Success developing and executing strategic account plans that retain and grow ACV
- The ability to navigate large, matrixed organisations and build influence across multiple divisions
- The ability to run discovery with senior leaders and turn it into compelling use cases and value hypotheses
- Excellent written, verbal and presentation skills, with the credibility to engage at C-suite level
- Experience leading large virtual account teams across internal and external stakeholders
Nice to Have:
- Experience selling into Tier 1 banks or global financial institutions
- A strong understanding of the banking landscape, including regulation, core banking modernisation, data and AI adoption, and digital customer engagement
- Familiarity with enterprise sales methodologies, such as MEDDICC, and with building strategic alliances
- A history of consistently achieving or exceeding quota on a large, strategic account
- An existing network of senior relationships within the bank or across UK/EMEA banking
Benefits:
- Salesforce offers various benefits and resources to support work-life balance and employee well-being.