Description
Be the first to apply for this role as a Customer and Trading Manager - Online at Sainsbury's Supermarkets Ltd in Penrith, Cumbria.
As a Customer and Trading Manager, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers.
Responsibilities:
- Plan and orchestrate the delivery of an online picking and delivery team
- Be a visible leader, engaging and coaching a large team of shoppers and drivers
- Collaborate with other managers to ensure the success of the shopping experience of the overall store
- Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate
Requirements:
- Previous line management responsibilities in a fast-paced, operational environment
- Experience of leading a team in a fast-paced, customer-facing environment
- Operational leadership skills
- Demonstrated success in meeting or exceeding KPIs
- Experience of managing employee relations issues, including performance and absence management
Benefits:
- Salary from £31,700
- Discount card with 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat
- Annual bonus scheme
- Free food and hot drinks provided
- Generous holiday entitlement, maternity and paternity leave
- Pension matching 4-7.5% of contributions
- Sainsbury's share scheme
- Wellbeing support, including emotional support, counselling, legal and financial advice
- Colleague networks
- Cycle to Work scheme
- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more