Description
As a Customer and Trading Manager - Nightshift at Sainsbury's Supermarkets Ltd in Hoddesdon, Hertfordshire, you will lead a team overnight to deliver all replenishment activities across the store, prioritise deliveries, organise the warehouse, and replenish shelves.
You will often run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store. You will also make sure that standards are brilliant come morning so we're ready to serve our customers.
People management is a big part of the role, managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.
The salary for this role is from £31,700, and you will receive a £4,500 premium on top of your base salary. Nightshift managers work full-time hours over 4 nights.
What makes a great nightshift manager:
- Comfortable with nightshift working and adaptable to the physical and mental impact of these shift patterns
- Previous line management responsibilities in a fast-paced, operational environment
- Resilience to deal with both the mental and physical demands of working nights
- Provides brilliant customer service and coaches a team to do the same
- Has previous experience delivering and monitoring KPI's or other performance indicators
- Can manage disciplinaries, performance issues, or other similar employee relations issues
- Leads operations and is comfortable doing this alone in the absence of more senior management
- Puts inclusivity at the heart of everything they do
Essential Criteria:
- A track record of delivering brilliant customer service and coaching colleagues to do the same
- Experience of leading a team in a fast-paced, customer-facing environment
- Operational leadership skills
- Demonstrated success in meeting or exceeding KPIs
- Has managed employee relations issues, including performance and absence management
Benefits:
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu, and Habitat
- An annual bonus scheme based on our, and your, performance
- Free food and hot drinks provided for Colleagues in all our stores
- Generous holiday entitlement, maternity, and paternity leave
- Pension – we’ll match 4-7.5% of your pension contributions
- Sainsbury’s share scheme – build up an investment at discounted rates
- Wellbeing support – access to emotional support, counselling, legal, and financial advice
- Colleague networks – link with like-minded people to help fulfil your potential
- Cycle to Work scheme