Description
We are Cisco's Failure Analysis and Prevention team, which plays a critical role in ensuring high Customer/Product quality.
As a Failure Analysis Engineer, you will drive improvements in the accuracy of fault duplication and isolation, provide directions and techniques on customer issues, engage with Design engineering, and communicate findings and resolutions for HW and SW field issues.
Key responsibilities include:
- Driving improvements in fault duplication and isolation accuracy
- Providing directions and techniques on customer issues
- Engaging with Design engineering and communicating findings and resolutions for HW and SW field issues
- Coordinating Failure Analysis cases review meetings with Cisco teams and suppliers
- Detecting defects, including containment analysis
- Working closely with a multi-functional team to accelerate replication of customer-reported issues
- Articulating key technical issues to stakeholders, sensing issues early, identifying impact, and partnering to drive resolution
- Ensuring EMS partners deliver timely and accurate results in duplicating, isolating root cause of customer issues
- Driving innovation and new technology/processes
- Organizing, planning, tracking, and closing out design, components, and manufacturing issues associated with products
- Evolving the Product debug document over the Product Life Cycle
- Communicating on key issues with quality groups, design engineering, accounts, and Escalations teams
- Proactively engaging with customer-facing teams on reducing RMA, rightsizing FA, and getting more debug and troubleshooting information from Field
- Collaborating with PQE/CEs and driving Corrective/Preventive action
- Participating in initiatives to enhance existing test strategies, methodologies, and test/diagnostic coverage for field returns
Minimum qualifications:
- Bachelor's in electrical or computer engineering with 7+ years of related experience
- Experience with High-Speed Network Interfaces, hands-on board design expertise, and familiarity with board design tools such as Cadence Allegro or similar tools
- Hardware design, schematics generation, and design validation for service provider routing products
- Experience with sophisticated high-speed board design and board bring-up
- Knowledge of Cisco products
Preferred qualifications:
- Master's degree in electrical or computer engineering
- Experience with high-speed SERDES (>=25G) system design, signal integrity issues, and power distribution techniques
- Ability to collaborate with eCAD, FPGA, Power, Mechanical, Signal integrity, and Manufacturing teams
- Familiarity with leading-edge CPUs, analog and networking components
- Experience in unit test methodologies and agile working environment along with sophisticated CPU design and bring-up