Description
We are seeking a skilled Client Management professional to join our team in Singapore. As a Client Manager, you will play a crucial role in managing key accounts, engaging with intermediaries and large clients, and ensuring profitable retention.
Responsibilities:
- Serve as the primary point of contact for intermediaries and large clients, providing exceptional service and support
- Build and maintain strong relationships with intermediaries and clients to drive business growth and retention
- Proactively manage and negotiate profitable renewals for experience-rated and portfolio-rated books of business
- Provide timely and effective support to intermediaries and clients, collaborating with internal stakeholders to resolve service issues
- Lead employee communication meetings as required
- Prepare customized claims analytical reports for large experience-rated clients
- Organize and plan process trainings for key brokers as needed
- Identify areas for process improvement and collaborate with stakeholders to implement changes
- Manage ad-hoc assignments as required