Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
We are looking for an experienced Senior Business Services Manager to join our Aviation Claims team. This is a senior, hands-on role providing direct support to the senior leader of the business and working closely with the leadership team. The role combines business operations, team leadership, working capital support, client and broker relationship management, and business development.
The Role
Key areas of responsibility will include:
- Supporting the senior leader and leadership team with business operations, priorities and follow through
- Managing the day-to-day running of the practice and ensuring key actions are progressed
- Coordinating and driving working capital activity within the Aviation Claims team, working closely with Loss Adjusters and Finance to ensure billable time, WIP, billing and aged debt actions are progressed and completed in a timely manner
- Supporting budgeting and T&E management by coordinating inputs, driving approvals and helping ensure team spend remains in line with agreed budgets
- Building strong relationships with clients, brokers and internal stakeholders
- Supporting client engagement, business development and marketing activity
- Leading the planning and delivery of client and broker events, conferences and wider industry engagement activities
- Identifying opportunities to improve processes and ways of working
The skills you will have when you apply
We are looking for someone who is confident, practical, commercially aware and highly organised. The successful candidate will ideally have:
- Strong experience in business operations, business management or professional services
- Experience supporting senior leaders and leadership teams
- Proven people-management experience
- A good understanding of working capital, billing and commercial performance
- Excellent stakeholder management and relationship building skills
- Strong emotional intelligence and sound judgement
- The ability to manage both strategic priorities and day-to-day operational requirements
- A proactive approach with a strong focus on delivery
- Experience in client development, marketing or event planning
What you'll get for this role
Remuneration & more
- Competitive salary taking into account skills, experience and qualifications
- Incentive plan
- Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
Health & support
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Group Income Protection
Other benefits
- Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
- Employee assistance programme for employee wellbeing
- Discounts on various products and services