Description
We are seeking a Welcome Coordinator to join our team at Oak Street Health in Colorado Springs, CO. As the first point of contact for patients and guests, you will create a positive and inclusive environment. Your responsibilities will include:
- Welcoming patients and guests
- Conducting visit check-in and assisting patients with required forms
- Collecting co-pays
- Updating patient information and making changes in electronic medical record platform
- Scheduling and rescheduling appointments within electronic medical records platform
- Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
- Managing faxes in the electronic fax platform
- Maintaining the cleanliness of the Welcome and Community Room areas
- Floating to other centers in the region on an infrequent basis
- Other duties as assigned
To be successful in this role, you will need:
- Strong computer skills and basic knowledge of Google Suite
- Professional phone etiquette
- Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
- US work authorization
Preferred qualifications include:
- Experience in a customer service setting
- Some college education
In terms of personal qualities, we are looking for someone with:
- A flexible and positive attitude
- A welcoming and nurturing attitude toward our patient population of older adults
- High level of integrity
This is a full-time position with anticipated weekly hours of 40. The typical pay range for this role is $17.00 - $28.46 per hour. We offer a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.