Description
As a Pharmacy Technician, Front Store Supervisor (Technician, FSS) at CVS Health, you will support the pharmacy team in delivering operational and service excellence within your store.
The Technician, FSS role is critical in supporting the pharmacy team to consistently deliver on the company's brand promise.
Responsibilities:
- Assist the pharmacy team to ensure that pharmacy operations run smoothly, patients' prescriptions are filled promptly, safely, and accurately, and provide caring service that exceeds patient expectations.
- Operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication.
- Demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered.
- Complete basic inventory activities, such as accurately putting away medication deliveries and completing cycle counts.
- Contribute to positive patient experiences by showing empathy and genuine care.
- Remain flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic.
- Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles.
Additional Front Store Supervisor (FSS) functions include:
- Working and communicating effectively with Store Manager and front store crew.
- Assisting customers and escalating concerns to Store Manager, Pharmacy Manager, or Pharmacist-on-Duty where necessary.
- Resolving all customer issues, in accordance with CVS policy, to promote a positive shopping experience for all CVS customers.
- Supervising front store crew by assigning, directing, and following up on daily activities.
- Pricing merchandise accurately and timely.
- Executing displays, signage, and inventory of all merchandise.
Requirements:
- Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy.
- Must be at least 18 years of age or have a high school diploma or equivalent.
- State-level licensure and national certification Pharmacy Technician requirements vary by state.
Preferred Qualifications:
- 3-5 years previous experience in a pharmacy, retail, medical, or customer service setting.
- Previous experience as a front store supervisor.
- Ability to work in the home store and across the market in other locations to meet business needs.
Benefits:
- Comprehensive and competitive mix of pay and benefits.
- Medical, dental, and vision coverage.
- Paid time off.
- Retirement savings options.
- Wellness programs.