Description
Utah Legal Services seeks a Case Handler to join our team. In this role, you will assist with case management, document preparation, client communications, and advocacy services for qualifying Utahns facing housing-related legal issues.
Client Advocacy and Support
- Guide clients through the duration of their cases, including court filings, administrative applications, and appeals, if applicable.
- Prepare and file court and administrative agency documents within the scope of your certification or licensure and under attorney supervision when required.
- Maintain regular communication with clients, attorneys, court personnel, mediators, and other parties involved in a case.
- Respond to client questions and provide updates regarding case status and next steps.
- Accurately update case status, tasks, and client communications in LegalServer.
Case Management
- Attend meetings, mediations, hearings, trials, and other court or administrative proceedings as permitted by your certification, licensure, and applicable court rules.
- Utilize LegalServer to track time, manage client matters, monitor deadlines, and document services provided.
- Follow ULS case handling protocols, professional standards, and best practices.
- Maintain an average caseload of 60-120 cases, depending on case complexity, level of service provided, and other assigned responsibilities.
Additional Responsibilities
- Build and maintain relationships with community organizations and partners that support ULS's mission.
- Attend ULS staff meetings and required trainings.
- Complete applicable continuing education requirements, including CLEs and certification-related training.
- Participate in community outreach, legal clinics, educational presentations, and other activities designed to increase access to justice.
Qualifications
- Current certified Community Justice Advocate (CJA) or Licensed Paralegal Practitioner (LPP).
- Must be able to pass a Utah criminal background check.
- Prior legal experience preferred, particularly in housing.
- Demonstrated ability to manage multiple cases, deadlines, and competing priorities.
- Strong problem-solving skills and sound professional judgment.
- Ability to work collaboratively with attorneys, staff, clients, community partners, and volunteers.
Benefits
- Medical insurance
- Dental insurance
- Employer-paid vision insurance
- Generous paid-time off (21 days per year) and increases on your first anniversary
- 13 paid holidays
- 403(b) retirement plan with a monthly employer match, plus automatic monthly contributions
- Employer-paid short and long-term disability coverage
- 4 weeks paid parental leave
- Employer monthly stipend to assist staff with benefit cost.