Description
The Manager, Client Project Management is a critical leadership position within our Professional Services organization, a $100 Million dollar business within Thomson Reuters.
This leadership role is pivotal for driving the successful delivery and financial performance of client-facing projects. It encompasses strategic portfolio ownership, direct accountability for team utilization and revenue targets, and accountability for revenue hours for assigned business practice(s).
Success in this high-impact role requires acute strategic thinking, adept problem-solving, and exceptional influence to ensure operational excellence and foster client and employee satisfaction.
Key Responsibilities:
- Team Leadership & Development:
- Lead, mentor, and directly manage a team of 6-12 Client Project Managers, fostering a high-performance culture through comprehensive guidance, coaching, and performance management.
- Drive team accountability for utilization, monthly revenue hours, and other critical financial targets.
- Conduct regular 1:1s, develop and engage team members at all levels, and quickly address performance gaps, providing timely and clear feedback to ensure optimal outcomes.
- Project Portfolio Responsibility & Delivery Excellence:
- Oversee a portfolio of customer projects from initiation through closure; monitor health, risks, dependencies, and financials; providing hands-on PM support where needed to stabilize delivery and model best practices.
- Directly lead and project manage select strategic client projects, ensuring successful initiation, execution, and closure.
- Serve as the primary escalation point for critical project issues, driving rapid resolution and upholding exceptional client satisfaction.
- Strategic & Operational Management:
- Translate PMO strategy into team-level operating plans and rhythms; prioritize near-term execution while supporting longer-term improvements.
- Partner with Resource Management and POM team to track utilization and revenue hours against targets; forecast and allocate PM capacity; balance workload, smooth bottlenecks, and anticipate hiring/backfill needs.
- Site Leadership & Engagement (Gdansk Office):
- Serve as a strategic site leader for the Gdansk office, representing PMO and PS leadership and cultivating a vibrant, collaborative in-office environment that reflects our TR Values.
- Communication & Stakeholder Management:
- Maintain proactive, transparent, and actionable communication with senior PMO leadership, Project Owners, Sales, Client Partners, Client Success Managers, and PS Delivery leaders.
Required Qualifications:
- 7+ years of progressive experience in project management, professional services, or software implementation, with at least 3 years in a direct leadership role managing large teams of project managers or project delivery consultants.
- Demonstrated success overseeing a portfolio of concurrent client projects and meeting utilization/revenue hour targets at the team level.
- Strong track record delivering enterprise software programs, preferably in SaaS/cloud environments with ERP integrations (SAP, Oracle Fusion) and related tax/finance platforms.
Benefits:
- Hybrid Work Model: flexible hybrid working environment
- Flexibility & Work-Life Balance: supportive workplace policies
- Career Development and Growth: culture of continuous learning and skill development
- Industry Competitive Benefits: comprehensive benefit plans
- Culture: globally recognized, award-winning reputation for inclusion and belonging
- Social Impact: opportunities to make an impact in the community
Salary Range: 178,500 PLN - 331,500 PLN